CANCELLATION POLICY
Important to note: we are not money-hungry savages. Despite having this in place, we DO have a heart. In fact, should we have to enforce this, we will be anxiety-ridden and likely have a hard time falling asleep that night. It is NOT something we love. However, it is the ONLY way we have found to best protect our stylists livelihood. If you don’t show up, they can’t pay their bills. If you don’t give us enough time to fill the spot with someone else… you guessed it.
*Please let us know of any changes needing to be made to appointments no less than 48 hours prior to your scheduled appointment time.*
*A cancellation/rescheduling of an appointment within 48 hours of your appointment start time will result in a 50% charge of the total scheduled appointment value.
*A cancellation/rescheduling of an appointment within 24 hours of your appointment start time will result in a 100% charge of the total scheduled appointment value.
*If you are running behind, please let us know. If you are more than 15 minutes late to your appointment, your appointment will be considered missed/canceled (unless both you and your stylist are able to quickly come up with a game plan for a shorter version of your appointment).
Thank you for coming to our TED talk.
ba·lay·age
/baaah-leeee-ahhhge/
noun
A French *technique* for highlighting hair in which the lightener is hand-painted on in a soft, sweeping way as to create a graduated, natural-looking effect.
-it’s important to note that almost everyone mispronounces this at some point, it’s totally fine, and you don’t have to feel self-conscious asking about it 😉
-the look achieved by this technique is intended to be incredibly soft. if you’d like something a little bolder, we’ll talk to you about other ways we can achieve the same blendysoftgoodness with techniques including, but not limited to, foilayage (balayage’s American long lost twin sister….think ‘The Parent Trap’) open air painting, or teasylights.
The Classic: “I don’t love it… but I don’t want to offend my stylist”
Our only reason for existing as artists in this industry is to make our guests happy and confident. Don’t apologize for giving us the opportunity to perfect our craft! We’re here for it. Truly. You cannot hurt our feelings by giving us permission to make it perfect. It’s YOUR hair. Not ours. YOU are wearing it every day. Not us. What *does* hurt our feelings, is telling everyone that it wasn’t right and not allowing us the opportunity to change things to make it perfect for you. Don’t make it weird– just tell us if there’s anything more we can do to make your experience absolutely stellar.
Dirty Hair
Dirty hair actually *does not* perform best. Our misinformed ancestors used to color their locks with box dye– and you defffffffinitely needed some extra layers to protect from that crazy stuff. “but what about for styling — my hair only holds curl when it’s dirty.” FALSE Trust. We’ve been doing this a longggg time. Give us a clean base to work with, and we will ‘make it dirty’ with the right products so that it holds properly 😉